Air India is India’s National airline and it’s owned by Air India Limited, a government-owned enterprise. In 1932, the Air India was founded by the father of Civil Aviation JR.D Tata. He himself flew its first engine but after World War II it’s become the public limited company and named changed to Air India. With an 18.6% of market share, Air India is the largest international carrier out of India. Headquarter of the airline is in Delhi. In 2013, it was moved from Mumbai to Delhi. The airline has its hub at Indira Gandhi International Airport, New Delhi.
On 11 July 2014 the airline became the 27th member of Star Alliance. Air India operates Airbus and Boeing Aircraft which fleet to 90 domestic and international destinations. In terms of passenger carried after Indigo, Jet Airways, Air India is the 3rd largest with the market share of 13.5% as of July 2017. It also faces an economic loss in 2012.
Air India also participates in work related to the social cause, like on World Environment day they highlight the theme SWACHH BHARAT IS SWASTH BHARAT, for mission clean India. When an earthquake hits Nepal in 2015, Air India announced waiver of cancellation and refund charges for the flights operated from Kathmandu and also operated additional flights from there. In 2017, just ahead of International Mother Day the air India flight becomes the first flight to fly around the world with the all-female crew.
However, for the past few months, the airlines is in news because of the airline 50,000 debt and this the biggest challenge for the government that whether to write off air India Rs 50,000 crore debt or restructuring. The government already sanctioned Rs. 30,000 crore but still, it’s not seemed like that the financial condition of airlines will improve soon. And according to the official in Delhi, a few days back Mr. Narendra Modi gives the final go-ahead for the government to sell off Air India.
Indigo airlines show the interest to buy the stake in Air India but the government expects more airlines to approach to buy the stake in Air India.
Air India ranks bottom if we talk about customer satisfaction. They received complaints about food and climate uncontrolled cabins. But the airlines never give up because they always believe that customer complaints help them to improve their service. This is the reason that the Air India customer service phone number work 24*7. Anytime Customer can give any feedback to the Air India Airlines or can also complaint regarding their services.
Not only complains but customers can also get information about their flight’s departure, flights arrival and they can directly book their flight from the Air India official website. To guide their customers Air India also published their magazine called Shubh yatra in both English and Hindi.
Recently they also upgraded their Business caste seating with more legroom in all Air India flights. Air India provides the meal to their every domestic flight covered more than 90 km distance and all International flights. The crew members of Air India are always there to help their old customers as well as new customers. For any inquiry, you can call on Air India toll-free customer care number.